Our approach to privacy
Allens, being the partnership and legal practice of Allens and Allens Operations Pty Ltd (Allens) respects your privacy and is committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Privacy Act).
Personal information includes information or an opinion (whether true or not) about an identified or a reasonably identifiable individual.
We may collect personal information from you when:
- you inquire about, or instruct us to provide you (or your employer or other representative), with legal advice;
- you subscribe to one of our online services, newsletters, mailings lists or our website;
- you register for or attend one of our events or seminars;
- we have other business dealings with you (eg as a regulator, a supplier to Allens, or in relation to a transaction); or
- you apply for, or register your interest in, a role at Allens.
The types of personal information we may collect from you include:
- general personal or business details such as your name, job title, contact number, address and email address;
- particularly if you are a client or potential client (or employed or engaged by one), your expertise and business interests and, where relevant, other information such as your membership of professional associations or boards;
- your financial or billing information (such as billing address, bank account and payment information); and
- only where relevant and with your consent, sensitive information (eg where you register for an event or seminar we may ask you for information about your health, any disabilities and special dietary needs; or we may collect this information where we need it to provide you with legal advice).
In addition, if you apply for a job with us, we may collect certain information about you including information about your working history, and relevant records or checks from any recruitment consultant or from your previous employers, universities and others who may be able to assist us in our decision as to whether to make you an offer of employment.
The Privacy Act contains certain exemptions in relation to certain acts undertaken in relation to employee records and related bodies corporate. Where appropriate we make use of relevant exemptions in the Act.
We generally endeavour to collect your information directly from you. However, in some circumstances we may collect your information from third parties, such as your employer or contracting organisation, your business contacts or other organisations that you deal with, regulatory or credit reporting agencies, a service provider or from a publicly available record.
We may use your information to:
- provide to you and improve our products and services;
- communicate with you, and build and maintain our relationships with you and our clients;
- conduct, monitor and analyse our business and internal operations;
- identify and develop new products and services you may be interested in;
- send you legal updates, publications, marketing, event details and new product or service offerings (however, if you do not want to receive marketing emails from us, you can opt out at any time using the contact details set out below);
- perform analytics on matter management, financial performance and event attendance, (however, our analytics are always conducted on a de-identified basis);
- comply with applicable laws and our other regulatory, accounting, reporting or professional obligations;
- protect, exercise or defend our legal rights; and
- process and respond to your requests, enquiries or complaints.
Of course, we are also bound to our clients by professional obligations of confidentiality and legal professional privilege. We will continue to treat and protect all client information we receive (including any personal information) in accordance with these obligations.
We may share your information with other members of the Allens Group (which includes the entities carrying on business under the name 'Allens' and derivatives of that name from time to time) and with our alliance partner, Linklaters, which has 29 offices throughout Europe, Asia, the Americas and the Middle East. This may involve sending your personal information to these offices overseas.
We may also disclose your information to:
- our service providers, agents and contractors from time to time that provide services to us and/or help us to provide and market our services to you;
- specific third parties authorised by you to receive information held by us; and
- other persons, including government agencies, regulatory bodies and law enforcement agencies; or as otherwise required or authorised by law.
Some of these vendors or other parties may receive or store your information in overseas locations. For example, we may disclose your email address or other contact information to providers of electronic execution services, which may store the information in an overseas jurisdiction.
Allens does not host or store your personal information outside Australia.
While we do not use your browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your device.
We and our ISP also collect information such as the webpages that visitors to our site access, the documents they download, links from other sites they visit to reach our site, and the type of browser they use. However, this information is anonymous (i.e. it does not contain your personal information) and is only used for statistical and website development purposes.
If you have registered to receive electronic client publications or legal updates from us, then we may identify and record when you click on a link to our site that is contained in that publication or update
When cookies are used on this site, they are used to store information relating to your visit such as a unique identifier, or a value to indicate whether you have seen a web page. The information collected by a cookie or other tracking device does not contain your personal information.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
We may hold your personal information in either electronic or hard copy form. We use a variety of physical and electronic security measures to keep your personal information secure from misuse, interference, loss or unauthorised use or disclosure. For example, we restrict physical access to our offices, employ firewalls and secure databases, password protect our IT systems, frequently update our anti-virus software and conduct regular audit and data integrity checks. All of our employees are also bound to keep your personal information secure and treat it as confidential.
However, we cannot guarantee the security of your personal information. The internet is not a secure environment. If you do use the Internet to send us any information, including your email address, please be aware that it will be sent at your own risk.
You have rights under the Privacy Act to:
- request access to personal information we hold about you;
- ask us to update or correct any information that is inaccurate, incomplete or outdated; and
- opt-out of receiving direct marketing communications from us.
You can do any of these things by contacting our Privacy Compliance Officer using the contact details below.
If you request access to your personal information or ask us to correct or update information about you, we may need to verify your identity. In some circumstances, there may be a valid reason for us to deny your request to access or correct your information. If we do this, we will tell you why.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint.
Any complaint will be investigated by the firm's Office of General Counsel and the outcome of that investigation communicated to you (please allow at least 30 days for us to do so).
If you are not satisfied with the outcome of any internal investigation that we conduct, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at firstname.lastname@example.org or on 1300 363 992. More information is available on the OAIC's website at https://www.oaic.gov.au/.
If you would like more information concerning how we handle your information or our approach to privacy, or to exercise any of your rights outlined above, please contact:
Privacy Compliance Officer
Tel: +61 2 9230 4387
Level 28, Deutsche Bank Place
Corner of Hunter and Phillip Streets
Sydney NSW 2000
ABN: 47 702 595 758
Tel: +61 2 9230 4000
Fax: +61 2 9230 5333
Mail: GPO Box 50, Sydney NSW 2001
Updated 1 November 2018.