INSIGHT

Incident Response Map

By James Campbell, Cindy McNair, Andrew Wilcock, Victoria Eastwood

Your guide for responding to an issue

This Incident Response Map provides high-level guidance on responding to an 'incident', such as possible foreign bribery, serious fraud and other breaches of laws that can have significant financial, reputational and commercial implications, including:

  • risks and issues – some of the key legal issues that need to be considered in assessing the risks and planning a response; and
  • objectives – objectives for addressing the incident.

An effective response to an incident is important (particularly in the initial stages). It can significantly impact the company's legal and reputational standing and stakeholder relationships. Companies that carefully and proactively investigate and address potential misconduct usually emerge stronger. Conversely, companies that ignore or minimise potential misconduct, or respond reactively, risk creating additional legal exposures, damaging their standing with regulators and weakening their stakeholder relationships. Our guide provides a top level overview of how to manage all this