An end-to-end service across the full product life cycle
Product compliance is critical to ensuring a product meets the expectations of customers and the market generally. It's also vital for protecting against potential product liability for consumer harm, and potential significant reputational and financial risk.
Product safety remains a key priority for the ACCC, and being a consumer-facing business is now a key indicator of class action risk in Australia. Product-related claims often attract a high level of public and media scrutiny.
We provide an end-to-end service across the full product life cycle to assist product manufacturers, importers, distributors and retailers to adopt pre-emptive strategies to maximise product returns and minimise the risk of product liability claims, and to respond quickly and effectively when a claim arises.
How can we help?
Our leading product liability and compliance team works closely with clients to navigate the complex consumer protection regulatory framework. We can assist you in formulating strategies to maximise the commercial success of products and pre-emptive strategies to reduce the likelihood of product liability claims.
Risk management and compliance are essential to protect market share and to avoid damage to corporate reputation. We offer our clients highly effective risk management programs and audits, which cover issues such as:
- preparing risk management and product recall policies;
- contractual advice (including conditions of sale, warranties and indemnities);
- product labelling, information, packaging, advertising and promotion;
- quality assurance systems;
- advising on regulatory compliance and product standards; and
- directors' and officers' governance and exposure issues.
If a claim does arise, our market-leading product liability specialists put clients in the best position to successfully respond to the claim. Many large Australian and multinational companies have entrusted our product liability specialists to represent them in some of Australia's most complex product liability cases and class actions involving motor vehicles, vaccines, alcohol, tobacco, pharmaceuticals, chemicals, blood products, breast implants and asbestos products. We also have extensive experience managing complex and high profile product recalls and mandatory reporting.